Frequently Asked Questions
General Questions
Washing in our laundry is even easier and faster than at home. The laundries are designed as drop-in to wash or self-service, which allows us to keep the price as low as possible. You don't have to worry, you can set everything yourself. We recommend sorting out your laundry into piles (light + white and black + colour) and checking your pockets. You do not want to wash your cell phone, keys, tissue or lighter. Put the individual piles of laundry in the washing machine and select the wash program. You don't need to worry about powder and fabric softener; everything is added automatically. After setting up the program, go to the payment kiosk and pay. The program starts automatically. The end of the washing program is signalled by a sound, and the door will unlock automatically. You can take wet laundry home, but it would be only a half-done job. Use prepared baskets to remove your laundry from the washer to the dryer, choose the program again, pay and wait for the laundry to dry. Then you just fold it on the folding table and take it home dry, clean, and fragrant.
Yes. Our laundry has a staff on site
For self-service, you can start the last wash just before the closing time. You will also be allowed to dry your laundry until it is completely done.
Yes. Our laundry is open also on weekends, and even on most public holidays. Opening hours may vary but will be duly communicated.
It is possible to reserve a washing machine in advance if you're a patron. For those who want a time wash, the capacity of the washing machines in the laundry is sufficient; you can check the website for available time slots. If all washing machines are already busy, refresh the website after a while; our washing cycles are much shorter than those in ordinary household washers. In addition, a natural-based disinfectant is added at the end of each washing cycle to disinfect the laundry and the entire washing machine.
Our drop-in service allows you the comfort to relax while we carefully wash, dry, fold and package your laundry for collection. In our self-service laundry, you can wash and dry your laundry professionally.
You don't have to stay in the laundry, and you don't have to worry about your laundry. After starting the washing cycle, it is not possible to open the washing machine; the door will not be unlocked automatically until the washing is completed.
Washing
The washing program lasts approximately 35 minutes for an 11 kg washing machine and approximately 45 minutes for a 16 kg washing machine.
You don't. Professional detergents: powder, fabric softener and natural-based disinfectant are automatically dosed into each washing cycle.
Yes, it is possible to choose a program at 40 or 60 degrees without softener addition.
In addition to detergent and fabric softener, a natural-based disinfectant is added to each washing cycle, which has a strong effect against viruses, bacteria, and fungi. At the same time, neutralisation is added to the wash, which serves to equalise the pH after the wash.
Yes, you can.
You can wash soft and malleable carpets/ rugs/ mats without the rubberised bottom, which can be “packed” into a ball. We recommend using the largest washing machine for carpets. Do not wash carpets that are harder and can only be rolled into a roll. The washing cycle won’t run out, the carpet won't be squeezed and will remain wet. It can also damage the washing machine.
We do not allow washing accessories for animals.
To give you an idea, you can put 2 pillows and 2 blankets or complete bed linen for a family of five/six in a large washing machine.
To give you an idea, you can put 2 pillows and 2 blankets or complete bed linen for a family of five/six in a large washing machine.
No, it's not. You always pay for 1 washing cycle (for one timers), and the filling rate does not matter.
For optimal results, fill the washing machine approximately up to ⅔, so the laundry has enough space.
Select the washing program according to the washing symbol on your laundry - thanks to this, you can easily select a suitable program. White linen, 60°C - a bleach agent is added, White linen, 40°C - a bleach agent is added, Colored laundry, 60°C, Colored laundry, 40°C, Colored laundry, 60°C - without softener, Colored laundry, 40°C - without softener, Delicate laundry 30°C
No, it is no longer possible to change the program after starting the cycle. If necessary, speak to a staff member present or call the phone number provided in the laundry room.
Yes, you can just wash your laundry and give it the professional care of our detergents.
Drying
Yes. You can bring the laundry to our laundrette already wet or damp and put it straight into the dryer.
Drying time depends on the amount of laundry and the type of fabric. The standard recommended drying time is 36 minutes. If your laundry is still wet or damp after the cycle, you can repeat the drying process and select a cycle of length 12 to 36 minutes as needed.
Use a 16 kg dryer for laundry from an 11 kg washing machine. For laundry from a 16 kg washing machine, use a 21 kg dryer. The laundry will have enough space for drying, which will make the process gentle, and the clothes will be even fluffier.
No, it is no longer possible to change the program after starting the cycle. If necessary, speak to a staff member present or call the phone number provided in the laundry.
If you are not sure whether your laundry is allowed in the dryer, follow the symbols on the laundry label attached to each single item or speak to a staff member present.
The symbols tell you which program to choose: P1 65°C / Delicate / Delicates Drying, P2 70°C / Low / Low Drying, P3 75°C / Medium / Medium Drying, P4 80°C / Medium / Medium Drying, P5 85°C / High / High Drying, P6 90°C / Very high / High Drying
You can, but keep in mind that feathers dry longer than, for example, cotton linen. Allow about 45 to 60 minutes, depending on the amount. It is definitely a good idea to check the laundry during drying, split/fluff the feathers a bit and continue the cycle for a while.
There are several advantages. Drying is not time-consuming, and you leave the laundry room with beautifully fluffy laundry, which you can put straight into the closet. During the drying process, the dryer collects excess lint from fabric, and the laundry thus has a newer look. Most of the clothes are beautifully straight after drying. You can fold the laundry while it is still hot on the folding table. Ironing is often not needed, which further saves you time and money.
In this case, we recommend repeating the drying cycle for at least 12 minutes.
Disinfections and Ozonization Cabinet
No. The cabinet does not clean - it does not remove stains or dirt. However, the cabinet disinfects everything with the action of ozone: from removing odours to destroying mites, bacteria, fungi, and viruses. You can also put things in it that you don't normally wash, such as helmets, ski shoes, hockey gloves, motorbike stuff and more.
1 cycle lasts 16, 20 or 22 minutes. We recommend using a program lasting 22 minutes.
The cabinet is quite large and can hold, for example, 5 - 7 unfolded sleeping bags or 5 - 7 costumes. Hangers are available in the cabinet, where you can hang costumes, jackets, sleeping bags and other things. The cabinet also has shelves for helmets, briefcases, soft toys and more. You can store shoes or skis in the lower part. Do not overfill the cabinet; it is important that there is space for air circulation.
Payment
For your convenience, you can pay with contactless credit/debit cards, bank transfer, bank notes, coins or tokens.
No, you can only pay in Czech crowns.
Other problems you may have
Exceptionally, if there is too much laundry in the washing machine, the washing machine may not be able to balance the laundry and may not squeeze it. In that case, please call the contact provided in the laundry, and we will start the squeeze program remotely.
Speak to a member of staff present or call us. We will solve the problem.
If the payment was successful and the machine did not turn on, make sure you selected the program and closed the door. Follow the instructions on the payment kiosk and then select 'Try again'. It could also happen that coins were stuck in the payment kiosk, and the amount paid was not charged. Call us and we will solve the problem remotely. Do not toss any more coins.